AIRINC’s annual Mobility Outlook Survey shares insights, strategies, and challenges of 168 best practice global organisations. This year’s survey takes a closer look on how mobility is becoming increasingly focused on delivering value to customers. Many are leveraging technology and vendor partnerships to streamline operations and improve the mobility experience. When asked for this year’s priorities, 69% of participants selected simplifying administration, 63% chose enhancing the employee experience, and 48% indicated improving communications with the business. Proactively engaging customers for input, evergreen policy reviews, and searching the market for leading products, services, and technology are now part of Mobility’s regular activities. AIRINC has identified three key areas that support this general trend: making good decisions, ensuring effective governance and communicating creatively. We bring you the main highlights from this report.