ABRA Rules of Conduct

ABRA Rules of Conduct
ABRA Full  Members must abide by the EuRA Rules of Conduct. All Members joining ABRA must agree to abide by the following rules of conduct.

Rules 15 to 17 are specific to Affiliate Members in the Real Estate category.

    1. Every member shall abide by the objectives and rules of the Association.
    2. Members are committed to providing quality of service to their clients and will uphold the highest professional standards.
    3. Members will abide by the legislation of their home country.
    4. Members shall not seek business or conduct business by improper or illegal means.
    5. Members will always work solely in the best interest of the clients by whom they are retained.
    6. Members must not bring the Association of Belgian Relocation Agents into disrepute.
    7. Members will not misrepresent themselves, the services which they offer, or the Association.
    8. Members will not accept instructions from clients whose requirements cannot possibly be met.
    9. Members will maintain regular client contact to keep their clients informed as to progress, lack of progress and actions taken.
    10. Members will ensure that each client is aware of the terms and conditions upon which the services are being supplied.
    11. Members will indemnify and hold harmless the Association against any claims arising from their activities.
    12. When holding client’s monies, members will hold such monies in a designated and regulated bank account and will maintain clear records of that account.
    13. Members shall not misrepresent their class of membership nor will they claim membership when it has ceased, nor will they use the ABRA logo or ABRA name without clear mention of their membership category or once membership has ceased.
    14. Members will treat all information supplied by clients with the necessary confidentiality.
    15. Members will not act as selling or letting agents, unless they hold a BIV/IPI license number and are member under the Real Estate category.
    16. Any interest in a subject property must be declared to a client from the beginning.
    17. Members may not accept any commissions, payments or other inducements offered by any third party as a result of transactions undertaken on behalf of a client without the prior knowledge and agreement of that client.
    18. Any alleged breach of the code of conduct will be evaluated by the ABRA Board. The decision of the Board will be binding.